| 1) How do I use the shopping cart?
2) What forms of payment do you accept?
3) Is it safe to use my credit card on your website?
4) I need a specific book, would you happen to have it?
5) I am a retailer or want to buy for Dawah, what discount do I get?
6) How can I know the shipping & handling charge before checkout?
7) How long does it take to get my order delivered and what if I don't receive it?
8) What about your returns policy? |
1) How do I use the shopping cart?
Here are the Instructions on how to order using the shopping cart: 1) To buy any book just go to the book page and you will see this icon or button saying "Add one to basket." Click it once and wait for the page to return. You will see the Quantity in Basket has changed to 1 and the basket on the left side of the page displays the book you just added.
2) To increase the quantity of the product you want to order go through step #1 or click the "View Cart " button from the top of the page. From the basket page you may increase/decrease the quantity of the product as well as delete the item from your cart.
3) After you are ready to order press the "Checkout" button on the top of the page.
4) Before you order (or even start shopping) you should log in to the store by click the "sign in" link on the top left of the page. You will be asked to log in and create your account when you checkout.
5) Just follow the steps and print the invoice for your records after you are completed. |
| Back to top 2) What forms of payment do you accept?
We accept PayPal, Visa, MasterCard, Discover, American Express and mailed in check/money order denominated in U.S. dollars and drawn on a U.S. bank. Bounced checks are sent directly to the collecting agency by our financial institution, for which we are not responsible. Charge for a bounced check: $25.00
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| Back to top 3) Is it safe to use my credit card on your website?
Yes, shopping at Dar-us-Salam is safe. We understand you may have concerns about using your credit card to make purchases online. We pledge to keep this information secure. By utilizing Secure Socket Layers (SSL), encryption technology, we are able to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. For more info please read our Privacy Policy.
If you feel more comfortable, you can always call in your credit card after you have fully submitted your order at 713-722-0419.
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| Back to top 4) I need a specific book, would you happen to have it?
You can search the book name from any page on Dar-us-Salam's website. All of the books we have are listed on this homepage excluding a few others which we have for local sales.
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| Back to top 5) I am a retailer or want to buy for Dawah, what discount do I get?
You can check out our wholesale rates by clicking here.
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| Back to top 6) How can I know the shipping & handling charge before checkout?
To find the shipping rates before checkout add the products you need to the cart. There is a table on the bottom of the Shopping Cart page which has the link "Find the Shipping Rates" (your cart must have $5 worth of products before the link appears). Click on the link and enter the requested information and click update. It will show you all the available methods that your order can be shipped. You can do this any time during your shopping.
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| Back to top 7) How long does it take to get my order delivered and what if I don't receive it?
All orders are shipped within 48 hours (after payment is received). Order shipped in the US will take about one-two weeks to be delivered (depending on which shipping method is used and where it's shipped to). If you don't receive it within two weeks, then email Sales from the Contact Form we will inquire about it.
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Back to top 8) What about your returns policy?
Please read our Returns Policy. |
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